Team Building Talk
Keep up to date with all things Leadership, Team Development and Customer Service
Steal the spotlight with an AWESOME Customer Experience.
Customer experience is the same as customer service, right? In fact this isn’t true and a common misinterpretation that could see your competitors leave you for dead. Forrester Research defines customer experience as ‘how customers perceive their interactions with your company.’ Meaning the entire interaction with your company or business is taken into account, from […]
Do you want increased productivity and stronger results in your workplace?
Greater output, productivity and results in the workplace are achieved through individuals and teams who have the right skills, understand each other and who have strong relationships. As humans, we all have different needs, wants and motivation. These differences cause challenges within organisations that directly impact on the bottom line. Team building – an engaging, […]
Exciting announcement…..our new website is up!
We’ve been busily working away redeveloping our website for you. Updates include better functionality, better responsiveness, clearer messaging and a cleaner look and feel. Our website is a major artery to our business, one that needs to be ‘fit for business’. We would love your feedback, specifically around the clarity of the message, ie. is […]
Why Team Training and Development Doesn’t Work!
How many team development courses and workshops have you been to? And from all the time, energy and money invested, was it worth it? Has anything actually changed in the team? The typical scenario goes something like this; You are having challenges within your team and you engage an (expensive) expert who is the guru […]
The ‘Spring clean your team’ challenge!
With winter behind us, Spring is now the perfect time to check-in with your team and do some ‘Spring Cleaning’. By cleaning out any team ‘cob webs’, your team will continue to be healthier, happier and more productive. The 5 Step ‘Spring Clean’ Challenge 1. Check – in with each team member Working […]
The Return of the Ashes!
Got em, yes, …you’re out! What a series, what a series indeed. A 5-0 Ashes white wash, with the fifth and final test over in just three days. This comes after the Aussies lost seven of their previous nine tests (including the last Ashes series). The past 12 months have been a rocky ride for […]